Lighthouse CX Group helps small and mid-sized businesses build powerful, people-first customer experience strategies—whether you're starting from scratch or ready to scale with smart, modern solutions.
Our Services
Consulting Services
Our consulting services are designed to provide expert insight, strategic planning, and hands-on support to help you solve CX challenges and unlock growth. From assessing current operations to implementing new systems or building customer support from the ground up, we work with you to create solutions that are practical, scalable, and aligned with your business goals.
Modernizing operations
We help modernize your operations by evaluating existing workflows, identifying gaps, and introducing the right tools and strategies to streamline support, improve efficiency, and scale with ease. Whether it’s optimizing your tech stack, automating repetitive tasks, or refining your team structure, we tailor solutions that align with your business goals and customer needs.
Extend your support team
Need to staff up but not ready for a large outsourcing footprint? We specialize in extending your support team with as few as one to five experienced agents—perfect for growing businesses that need flexibility without the commitment of traditional outsourcing models. While most outsourcers require a minimum of 10 to 15 agents, we meet you where you are, providing the right-sized support to scale at your pace.